Thumbtack reviews analysed to show what drives your service ratings
Clayface analyses publicly available Thumbtack reviews with its own models. It groups what customers say about the service, like punctuality, quality of work and value for money, and shows how you compare with rivals.
Thumbtack
By Clayface
Website
thumbtack.com
Category
Reviews
Coverage
United States, publicly available reviews
Signals
Pro ratings, reviews, service types, credentials
Overview
300,000
Local businesses on Thumbtack
15 million+
Five-star projects on Thumbtack
Almost 85%
Homeowners who struggle to find the right pro, Thumbtack survey
Thumbtack has 300,000 local businesses, and more than 15 million of their projects have earned five stars. Customers use those reviews to decide who to hire.
In a Thumbtack survey, almost 85% of homeowners said they struggle to find the right expert, so reviews carry weight. But a star rating can't tell you why a customer gave it, or whether a rival does the same job better.
Clayface analyses publicly available Thumbtack reviews with its own models. It groups what customers say into themes, shows which ones drive your rating, and compares you with rival businesses and brands. Every number links back to the review it came from.
What Clayface tells you from Thumbtack reviews
What drives your rating
Clayface groups review text into themes like punctuality, quality of work, communication and value for money, and shows which ones pull your rating up or down.
Where you are strongest and weakest
See how ratings and themes differ across the types of job you offer, so you know which services to fix and which to promote.
How you compare with rivals
Put your themes and ratings next to rival businesses and brands, and see where customers rate them higher.
What customers say about price
Customers often say whether a job felt like fair value. Clayface groups those comments, so you can see how you compare.
How teams use Clayface with Thumbtack
Operations and quality teams
See which job types and visits drive complaints, and fix them where they start.
Marketing and reputation teams
Know what customers praise most, so your profile and messages lead with what they value.
Partnership teams
If you sell through installers or service partners, see how customers rate their work.
How it works
Share your services and locations, so reviews are sorted by what you offer.
Choose the rivals to compare against.
Set how often the analysis updates. Each update shows what changed.
You might be interested in
Browse all data sources
See what drives your Thumbtack ratings
We'll show you the themes in your reviews, and how you compare with rivals.